Returning Candidate?

TPL Representative

TPL Representative

Job ID 
2017-2404
Category 
Third Party Liability
Location 
US-WA-Spokane

More information about this job

About The Company

MedData has an excellent career opportunity available as a TPL Representative to work in an office setting located in Spokane, WA. The schedule for this full time position is Monday- Friday 8am-5pm
 
POSITION OVERVIEW:
The purpose of this position is assist hospitals in resolving accounts that are related to an accident.  Specifically, this position is focused on the effort to obtain accident details and insurance information from hospital patients and from other sources (all contact being made over the telephone), to request hospital liens and bills to be submitted to identified insurance carriers, and to communicate with both insurance adjusters and personal injury attorneys during the claims adjudication process to ensure that the hospital receives payment on submitted bills and/or liens.
 
ESSENTIAL JOB FUNCTIONS: 
- Maintain a queue of Third Party Liability accounts as assigned by management.
- Maintain a minimum of 60 unique accounts worked per day (8 unique accounts worked per hour), once full job proficiency has been achieved. 
- Contact hospital patients via telephone to obtain accident details and insurance information. Support hospital patients by answering any questions about the Third Party Liability process. 
- Obtain accident reports from law enforcement agencies in the event that the patient cannot provide the necessary accident details and/or insurance information.
- Submit hospital bills to insurance companies for payment, and request hospital liens to be filed, as applicable.
- Maintain contact with insurance adjusters and/or personal injury attorneys during the claims adjudication process to ensure that the hospital bill/lien is paid timely and in full. 
- Provide updates to MedData’s account management system as account work is completed; this is done by selecting the applicable option from an account status menu and writing a detailed note explaining what information was obtained and what transpired during the act of working each account
- Assist management with ad hoc inventory initiatives and other projects, as needed
 
QUALIFICATIONS: 
- Working knowledge of the hospital revenue cycle process and/or call center experience preferred.
- Knowledge of and compliance with State and Federal regulations that govern collection practices, such as HIPAA and FDCPA. 
- Proven ability to work well under pressure, multitask, analyze data, think critically and creatively to solve problems. Strong self-motivator. 
- Intermediate knowledge of Outlook, Word, and Excel
- High commitment to customer service and high levels of empathy and understanding.
- Dependable and highly detailed individual with strong organizational skills
 
PHYSICAL REQUIREMENTS:
While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to sit and use their hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Vision abilities required by this job include close vision.
 
This job description is to serve as a guide but no way is it to be considered a comprehensive list of task, duties and responsibilities that will be required by the employee.
 
 
To join our team of 2,000 employees and growing, please visit apply directly to this posting.

MedData is an equal opportunity employer.

Job Description

MedData, a MEDNAX (NYSE: MD) company, is a technology-enabled services organization that improves financial outcomes for hospitals by enhancing the patient experience and expanding their access to healthcare. The MedData managed services program includes a range of patient access and communications, revenue cycle management, and consulting and analytics solutions for healthcare systems, including billing, coding, patient balances, eligibility and enrollment, third party liability, and mobile apps.

 

At MedData, we take great pride in our company, in each other, and in our 30+ year history of accomplishments and success. This pride is reflected in our everyday approach to working together. Each team member understands the importance of being part of a company that values their individual contributions and strives to help them achieve their personal goals as they work together to achieve the broader corporate goals. We believe that every team member contributes directly to MedData’s growth and success, and we are constantly searching for new talented, passionate and enthusiastic people who will take pride in being an integral part of our culture.