• Outbound Call Center Rep / TPL Patient Outreach Rep

    Location US-UT-Draper
    Job ID
    2018-2773
    Category
    Third Party Liability
  • About The Company

    MedData, a MEDNAX (NYSE: MD) company, is a technology-enabled services organization that improves financial outcomes for hospitals by enhancing the patient experience and expanding their access to healthcare. The MedData managed services program includes a range of patient access and communications, revenue cycle management, and consulting and analytics solutions for healthcare systems, including billing, coding, patient balances, eligibility and enrollment, third party liability, and mobile apps.
     
    At MedData, we take great pride in our company, in each other, and in our 30+ year history of accomplishments and success. This pride is reflected in our everyday approach to working together. Each team member understands the importance of being part of a company that values their individual contributions and strives to help them achieve their personal goals as they work together to achieve the broader corporate goals. We believe that every team member contributes directly to MedData’s growth and success, and we are constantly searching for new talented, passionate and enthusiastic people who will take pride in being an integral part of our culture.

    Job Description

    MedData has an excellent career opportunity available as a TPL Patient Outreach Rep / Call Center based in our Draper, UT office. This is a full time position working Monday-Friday 8am-5pm

     

    POSITION OVERVIEW

    The purpose of this position is assist hospitals in resolving accounts that are related to an accident.  Specifically, this position is focused on the effort to contact patients to obtain critical accident details and insurance information, and to assist patients with any questions they may have about the Third Party Liability process.  This position is similar to a call center representative, in that it requires almost constant time spent on the telephone.  Success in this position requires consistent connection to a phone call queue and the ability to multi-task between frequent incoming and outgoing calls.  Familiarity with no-fault laws of each state is also critical, but will be provided in training.

     

    ESSENTIAL DUTIES AND RESPONSIBILITIES

    • Maintain connection to both an inbound and outbound call queue throughout shift.
    • Maintain a minimum of 150 outbound calls per day (20 outbound calls per hour) through an automated outbound call queue, once full job proficiency has been achieved. 
    • Answer incoming calls from patients who are reached via an auto-dialer. 
    • Obtain accident details and insurance information from patients reached both via an outbound call queue and via an automated dialer.
    • Maintain excellent customer service and provide support to hospital patients who have questions about the third party liability process. 
    • Provide updates to MedData’s account management system as calls are completed; this is done by selecting the applicable option from a results menu (“made contact,” “left live message,” “line busy,” etc.) and writing a detailed note explaining what information was obtained during the call
    • Assist management with ad hoc inventory initiatives and other projects, as needed

     

    QUALIFICATIONS AND REQUIREMENTS

    • Working knowledge of the hospital revenue cycle process and/or call center experience preferred.
    • Knowledge of and compliance with State and Federal regulations that govern collection practices, such as HIPAA and FDCPA. 
    • Proven ability to work well under pressure, multitask, analyze data, think critically and creatively to solve problems. Strong self-motivator. 
    • Intermediate knowledge of Outlook, Word, and Excel
    • High commitment to customer service and high levels of empathy and understanding.
    • Dependable and highly detailed individual with strong organizational skills.

     

    PHYSICAL DEMANDS

     

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

     

    While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to stand and walk and must occasionally lift and/or move up to 25 pounds.

     

    The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

     

     

    This job description is to serve as a guide but no way is it to be considered a comprehensive list of task, duties and responsibilities that will be required by the employee. IND123

      

    To join our team of 2,000 employees and growing, please apply directly to this posting.

     

    MedData is an Equal Opportunity Employer

     

    call center, outbound, customer service 

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