• Bilingual Patient Advocate Team Lead

    Location US-CA-Anaheim
    Job ID
  • About The Company

    MedData, a MEDNAX (NYSE: MD) company, is a technology-enabled services organization that improves financial outcomes for hospitals by enhancing the patient experience and expanding their access to healthcare. The MedData managed services program includes a range of patient access and communications, revenue cycle management, and consulting and analytics solutions for healthcare systems, including billing, coding, patient balances, eligibility and enrollment, third party liability, and mobile apps.
    At MedData, we take great pride in our company, in each other, and in our 30+ year history of accomplishments and success. This pride is reflected in our everyday approach to working together. Each team member understands the importance of being part of a company that values their individual contributions and strives to help them achieve their personal goals as they work together to achieve the broader corporate goals. We believe that every team member contributes directly to MedData’s growth and success, and we are constantly searching for new talented, passionate and enthusiastic people who will take pride in being an integral part of our culture.

    Job Description

    MedData has an excellent career opportunity available as a Lead Bilingual Patient Advocate to work in an office setting located in Anaheim, CA. The schedule for this Full-Time role is Monday- Friday 8:30am-5pm. With this role we are able to offer competitive pay and a benefits package including an HSA medical account, dental and life insurance, PTO and a 401(k). 




    The purpose of this position is to connect uninsured hospital patients to programs that will cover their medical expenses. Working as the liaison between the patient in need, the hospital facility and government agencies. Provide mentoring to Patient Advocates and communicate with clients to ensure effective functioning of the operation.



    • Manage follow up and resolution of complex cases or those requiring the appeals process
    • Act as a mentor for other Patient Advocates and assisting in the training process for new staff
    • Being a resource for Patient Advocates questions related to process, programs, payers, etc…
    • Escalate any problems or concerns to Supervisor, Regional Director and/or Director of Operations
    • Screen uninsured hospital patients in an effort to find government programs to cover medical expenses
    • Complete the appropriate applications and following through until approved
    • Detailed, accurate and timely documentation in both MPower and the hospital systems on all cases worked
    • Provide exceptional customer service skills at all times
    • Participate in ongoing trainings in order to apply the content learned in dealings with patients and cases
    • Maintain work queue of patient accounts, as assigned
    • Collaborate with hospital staff, case managers, social workers, financial counselors
    • Attend assigned meetings with the client as needed
    • Assist in preparation of any reports that will be distributed to the client
    • Provide mentorship to other advocates as assigned by Project Manager 



    • High School Diploma or GED required
    • Some college coursework preferred
    • Ability to demonstrate effective staff training
    • Case management experience preferred
    • Adaptability when dealing with constantly changing processes, computer systems and government programs
    • Professional experience working with state and federal programs
    • Exemplary critical thinking skills
    • Ability to maneuver throughout the hospital and patients’ rooms for up to 8 hours per day
    • Proficient experience utilizing Microsoft Office Suite with emphasis on Excel and Outlook
    • Exemplary communication skills, both orally and written, to a variety of individuals
    • Ability to multitask
    • Ability to function and make appropriate decisions in a fast paced environment




    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


    While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to stand and walk and must occasionally lift and/or move up to 25 pounds.


    The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.



    This job description is to serve as a guide but no way is it to be considered a comprehensive list of task, duties and responsibilities that will be required by the employee. IND123


    To join our team of 2,000 employees and growing, please apply directly to this posting.


    MedData is an Equal Opportunity Employer




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