• Telephony/System Administrator

    Location US-MI-Grand Rapids
    Job ID
    Information Technology
  • About The Company

    MedData, a MEDNAX (NYSE: MD) company, is a technology-enabled services organization that improves financial outcomes for hospitals by enhancing the patient experience and expanding their access to healthcare. The MedData managed services program includes a range of patient access and communications, revenue cycle management, and consulting and analytics solutions for healthcare systems, including billing, coding, patient balances, eligibility and enrollment, third party liability, and mobile apps.
    At MedData, we take great pride in our company, in each other, and in our 30+ year history of accomplishments and success. This pride is reflected in our everyday approach to working together. Each team member understands the importance of being part of a company that values their individual contributions and strives to help them achieve their personal goals as they work together to achieve the broader corporate goals. We believe that every team member contributes directly to MedData’s growth and success, and we are constantly searching for new talented, passionate and enthusiastic people who will take pride in being an integral part of our culture.

    Job Description


    This position is primarily accountable for Ring Central telephone systems, telecommunications and voice network installations, repairs and upgrades. Responsibilities include product testing of all telecommunication systems, and equipment upgrades. This role will also assist with Windows System Administration, and infrastructure projects when needed. The Telephony Administrator is responsible for delivering high quality, cost effective solutions to all levels of users. The Telephony Administrator supports the business goals and objectives for the organization. 


    1. Serve as primary support for MedData’s Enterprise Telecommunications Systems and all integrated RingCentral applications.
    2. Strong ability to recognize issues, finds solutions and presents opportunities for improvement and, if approved, follows through with leading, planning and implementation.
    3. Demonstrate an in-depth knowledge of telecommunications concepts, including data networking elements – VoIP, WAN Connectivity.
    4. Identify issues or concerns related to the RingCentral cloud solution and communicate them to the Infrastructure Manager. Develop options and recommendations.
    5. Support the day to day operations of Call Center Solutions and Corporate Office phones.
    6. Administration and troubleshooting of RingCentral issues, vendor activities and work with the network team for circuit provisioning.
    7. Works with vendors to resolve complex problems requiring Level 3 diagnostics.
    8. Execution and documentation of system/solution testing.
    9. Adherence to MedData’s HIPAA policies, specifically Change Management Policies and Procedures.
    10. Supports network operations by troubleshooting routing and equipment issues.
    11. Strong, analytical, diagnostic, and problem-solving skills.
    12. Ownership of RingCentral voice system incidents, including complex incidents, escalating issues according to established processes. Investigations of underlying problems and design of workarounds and permanent solutions, keeping relevant parties informed.
    13. Understands the relevant processes and communication requirements.
    14. Adherence to relevant quality standards and processes (e.g. ISO 9001), audit controls (e.g Sarbanes Oxley) and configuration control in line with ITIL framework for all product deliverables.
    15. Other duties as assigned.



    • Expert knowledge of RingCentral suite of products, and Polycom hardware.
    • Expert knowledge of VoIP (H.323 and SIP).
    • Working knowledge Windows Server 2012R2-2016
    • Ability to apply technical/end-user knowledge to a range of situations
    • Excellent analytical and problem solving skills.
    • Excellent organizational and leadership skills
    • Experience with process documentation and customer service skills




    Bachelor's degree in Computer Science or Engineering, or equivalent technical experience





    The physical demands described here are representative of those that must be met by an Employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 


    While performing the duties of this job, the Employee is frequently required to sit; use hands to finger, handle, or feel; and reach with hands and arms, occasionally required to stand and walk and occasionally lift and/or move up to 50 pounds.  When the business need arises the AR Manager is expected to travel by air to vendors in India.  They are also required to travel to various MedData offices/Headquarters.


    The duties listed above are intended only as illustrations of the various types of work that may be performed.  The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.



    This job description is to serve as a guide but no way is it to be considered a comprehensive list of task, duties and responsibilities that will be required by the employee.



    To join our team of 2,000 employees and growing, please apply directly to this posting.

    MedData is an equal opportunity employer.


    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed