MedData

  • Client Integration Engineer

    Location US-TX-The Woodlands
    Job ID
    2019-4977
    Category
    Information Technology
  • About The Company

    MedData, a MEDNAX (NYSE: MD) company, is a technology-enabled services organization that improves financial outcomes for hospitals by enhancing the patient experience and expanding their access to healthcare. The MedData managed services program includes a range of patient access and communications, revenue cycle management, and consulting and analytics solutions for healthcare systems, including billing, coding, patient balances, eligibility and enrollment, third party liability, and mobile apps.
     
    At MedData, we take great pride in our company, in each other, and in our 30+ year history of accomplishments and success. This pride is reflected in our everyday approach to working together. Each team member understands the importance of being part of a company that values their individual contributions and strives to help them achieve their personal goals as they work together to achieve the broader corporate goals. We believe that every team member contributes directly to MedData’s growth and success, and we are constantly searching for new talented, passionate and enthusiastic people who will take pride in being an integral part of our culture.

    Job Description

    SUMMARY

    This position is responsible for driving the new client integration process through to completion; managing customer technical contact communications, including setting expectations and identifying, tracking and resolving client issues. This is a very dynamic position with responsibilities in multiple facets of the solution delivery process requiring the candidate to exemplify a “best practices” approach in all project responsibilities.     

    ESSENTIAL DUTIES AND RESPONSIBILITIES

    1. Serves as client-focused consulting professional able to analyze detailed customer issues. Communicates regularly with Client Services, Operations, Executives, clients, hospital and vendor contacts.
    2. Works with hospital technical staff, as well as internal clients to implement interfaces between MedData and hospitals, in support of client processing, to define and clarify specifications, establish connectivity, and determine file scheduling needs.
    3. Determines best solution for obtaining hospital placement and demographic information, and returning any data required by the client contract.
    4. Obtains information needed to populate MedData production systems prior to integration. This includes SQL programming and batch processing requirements as needed.
    5. Performs configuration and integration setup and testing activities, including SQL programming for data imports and exports.
    6. Works cross functionally to anticipate and remove technical barriers to project success. Drives project technical issues through to resolution.
    7. Prepares documentation describing new client contacts, escalation paths, SLA’s, interfaces and other processes.
    8. Provides post project/Integration support activities as needed.
    9. Provide after-hours support for urgent business situations as needed.
    10. Maintain and communicate current and accurate project status information.
    11. Other duties as assigned.

     

    QUALIFICATIONS AND REQUIREMENTS

     

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

     

    • Bachelor's degree (B. A.) from four-year college or university; and two to four years related experience and/or training; or equivalent combination of education and experience.
    • Knowledge of Visual Basic and batch Scripting.
    • Knowledge of Windows environment.
    • Ability to manage SQL processes including creating and maintaining stored procedures, tables and functions within MS SQL Server.
    • Proficiency in T-SQL programming.
    • Familiarity with LAN, WAN, connectivity issues and web based applications.
    • Familiarity with secure file transfer methods.
    • Familiarity with HL7 ADT and DFT transactions.
    • Familiarity with audit and compliance practices, such as HIPAA
    • Ability to create and maintain file parsers.
    • Must have a customer service attitude with the ability to build positive relationships with the clients and internal constituents.
    • Ability to interact with tact and diplomacy with individuals from a variety of backgrounds and organizational levels.
    • Ability to proactively communicate effectively both written and verbal, as well as to interact in a professional manner at all times.
    • Possess excellent analytical skills and attention to detail.
    • Must possess excellent organizational, planning, and prioritization skills required.
    • Demonstrated skills with Microsoft Office and other productivity software.

     

    PHYSICAL DEMANDS:

     

    The physical demands described here are representative of those that must be met by an Employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

     

    While performing the duties of this job, the Employee is frequently required to sit; use hands to finger, handle, or feel; and reach with hands and arms.  The Employee is occasionally required to stand and walk and must occasionally lift and/or move up to 70 pounds. 

     

    The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

     

    This job description is to serve as a guide but no way is it to be considered a comprehensive list of task, duties and responsibilities that will be required by the employee.

     

     

    To join our team of 2,000 employees and growing, please apply directly to this posting.


    MedData is an equal opportunity employer. IND123

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