• Hospital ER Staff Advocate

    Location US-CA-Castro Valley
    Job ID
  • Job Description

    Are you looking for a meaningful and rewarding career?


    Do you want to make a positive difference in the lives of others?


    We are looking for individuals that have excellent customer service skills, a knack for problem solving, a sense of urgency and excellent communication skills.


    MedData has an excellent career opportunity available as a Hospital ER Staff Advocate to work in a Hospital located in Castro Valley, CA. The schedule for this full time role is Monday- Friday 10am -6:30pm. This position is stationed in the Emergency Department of the Hospital. 


    **Reliable transportation is required as this position requires driving in and around the area to cover other hospitals and meeting with patients in their homes. Driving is required.**


    What does a Patient Advocate do? The purpose of a Patient Advocate is to connect uninsured and underinsured hospital patients to programs that will cover their medical expenses such as MediCal, Social Security, Disability, Workers Comp and other state and local county programs. Working as the liaison between the patient in need, the hospital facility and government agencies.



    The purpose of this position is to connect uninsured hospital patients to programs that will cover their medical expenses. Working as the liaison between the patient in need the hospital facility and government agencies. The ER Staff Advocate works within the scope of authority established by MedData while supporting and adhering to our code of ethics, business standards, mission, and core values.



    • Interview applicants, obtain demographics and inquire about current circumstances, such as last date of employment, employer information, household composition, income and property
    • Explain the program benefits and values of applying for county, state and/or federal programs
    • Initiate the application process for benefits by assisting applicants with the completion of all the necessary paperwork and working aggressively to obtain all the pending verifications
    • Must be well versed with the technical components of the application process and assure that the applicants understand each form they are signing
    • Must be able to efficiently manage time, perform clerical tasks such as typing and filing, and preferred knowledge of government regulations
    • Work with county eligibility workers and county offices to create a positive working relationship
    • Work with Intake Advocates at assigned hospitals to ensure timeliness of tasks and provide proactive support with follow up communications and tasks
    • Work effectively with TCN (Call Center)
    • Must be able to multi-task easily and efficiently
    • Must have minimum of 100 efforts per day
    • Meet resolution at 60 days from referred date
    • Must spend a minimum of 80% of time on case management
    • Must have the ability to work independently and with a team                 



    • High School Diploma or GED, Bachelor’s Degree Preferred
    • Thorough understanding and proven track record working with state and federal programs
    • Demonstrates and involves others in learning about ongoing needs for change. 
    • Excellent time management and prioritization skills
    • Accustomed to working in a rapidly changing environment
    • Demonstrated ability to hear, assess and prioritize client requests and concerns and diligence with follow through
    • Work independently, as well as with a team.
    • Demonstrated ability to multi-task numerous system, employee and client urgencies
    • Excellent communication skills both written and oral
    • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
    • Ability to apply common sense understanding to carry out instructions furnished in writting
    • To perform this job successfully, an individual should have knowledge of Word Processing software; Spreadsheet software; Internet software; Database software; and E-mail
    • Knowledge of government programs and be well versed with the technical components of the application process
    • Ability to research technical information and government regulations
    • Ability to work under pressure, meet deadlines, make sound decisions, and possess strong problem solving skills
    • Self-driven, results-oriented with a positive outlook, and a clear focus on high quality and business profit
    • Knowledge of government programs and be well versed with the technical components of the application process
    • High comfort level working in a time sensitive, diverse and fast pace environment
    • Experience in MS Office Applications and Internet Usage
    • Self-driven, results-oriented with a positive outlook, and a clear focus on high quality and business profit



    MedData believes in making a positive impact not only within our industry but also with our employees –the organization’s greatest asset. We take pride in offering comprehensive benefits in a vast array of plans that contribute to the present and future well-being of our employees and their families.

    Just some of the benefits we offer:

    • Medical
    • Dental
    • Vision
    • HSA, FSA
    • 401K
    • Paid Time Off



    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


    While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to stand and walk and must occasionally lift and/or move up to 25 pounds.


    The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.



    This job description is to serve as a guide but no way is it to be considered a comprehensive list of task, duties and responsibilities that will be required by the employee. IND123


    To join our team of 2,000 employees and growing, please apply directly to this posting.


    MedData is an Equal Opportunity Employer



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