Field Representative /Patient Advocate

Location US-IL-Springfield
Job ID

Job Description

Are you looking for a meaningful and rewarding career?


Do you want to make a positive difference in the lives of others?


We are looking for individuals that have excellent customer service skills, a knack for problem solving, a sense of urgency and excellent communication skills.


MedData has an excellent career opportunity available as a Field Rep / Patient Advocate to work in hospital located in Springfield, IL. The schedule for this full time role is Monday - Friday 8am- 4:30pm. 


***As the Field Rep /Hospital Patient Advocate you will also be traveling to cover other hospitals in the area and doing home visits. Driving is required.***


What does a Field Rep /Patient Advocate do? The purpose of a Patient Advocate is to connect uninsured and underinsured hospital patients to programs that will cover their medical expenses such as MediCal, Social Security, Disability, Workers Comp and other state and local county programs. Working as the liaison between the patient in need, the hospital facility and government agencies.



The purpose of this position is to connect uninsured hospital patients to programs that will cover their medical expenses by working as the liaison between the patient in need, the hospital facility and government agencies



  • Meet face to face with individuals at their home, or other designated locations, who are potentially eligible for a government assistance program
  • Complete and gather necessary application and paperwork for the appropriate government assistance program.
  • Screen uninsured hospital patients in an effort to find government programs to cover medical expenses
  • Follow directive from multiple MedData service lines
  • Complete the appropriate applications and/or obtaining requested information
  • Timely completion of documentation in both the Client and Company systems of the field visit performed
  • Work all assigned accounts timely and efficiently.
  • Maintain a properly organized portfolio of all client cases.
  • Provide exceptional customer service skills at all times
  • Participate in ongoing trainings in order to apply the content learned in dealings with patients and cases
  • Prioritize assignments as needed



  • High School Diploma or GED, some college coursework preferred but not required
  • Adaptability when dealing with constantly changing processes, computer systems and government programs
  • Ability to work independently and manage time effectively
  • Experience working with state and federal programs preferred
  • Critical thinking skills
  • Proficient experience utilizing Microsoft Office Suite with emphasis on Excel and Outlook
  • Effectively communicate both orally and written, to a variety of individuals
  • Bilingual Preferred
  • Ability to travel within assigned territory up to 75%
  • Reliable transportation and insurance coverage required
  • Effective time management



MedData believes in making a positive impact not only within our industry but also with our employees –the organization’s greatest asset. We take pride in offering comprehensive benefits in a vast array of plans that contribute to the present and future well-being of our employees and their families.

Just some of the benefits we offer:

  • Medical
  • Dental
  • Vision
  • HSA, FSA
  • 401K
  • Paid Time Off 


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to stand and walk and must occasionally lift and/or move up to 25 pounds.


The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.



This job description is to serve as a guide but no way is it to be considered a comprehensive list of task, duties and responsibilities that will be required by the employee.


To join our team of 2,000 employees and growing, please apply directly to this posting. IND123


MedData is an Equal Opportunity Employer


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