MedData

Patient Services Representative

Location US-MI-Grand Rapids
Job ID
2021-6978
Category
Other

Job Description

MedData has an excellent career opportunity as a Patient Service Representative in Grand Rapids, MI.

Pay Rate: $17-18/hour-depending on skills and direct related expeirence

 

$1500 Sign On Bonus and Incentive Pay

 

Work from home opportunity for qualified candidates

 

Available full-time shifts (no weekends):

· 10am-6:30pm Monday-Friday

· 10:30am-7:00pm Monday-Friday

· 11am-7:30pm Monday-Friday

· 11:30am-8pm Monday-Friday

*Must be willing to work 1 weekday from 11:30am-8pm.

We offer a nice selection of benefits, 401k, paid training, a generous PTO plan, paid holidays, and advancement opportunity.

Our office is conveniently located in Grand Rapids by the airport.

JOB SUMMARY:

The Patient Services Representative is responsible for clear, concise, and professional communications with patients, guarantors, and insurance companies. PSRs are responsible for resolving patient accounts efficiently and thoroughly while providing exceptional customer service, while utilizing multiple systems and aids to problem solve and educate callers.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Answers phone calls from patients, guarantors, and insurance companies.
  • Researches accounts to provide correct balance, payment, and insurance information, as well as educate callers regarding insurance billing and payment options.
  • Recognizes and resolves insurance and billing errors.
  • Brings patient’s accounts to resolution via immediate payment in full, setting up payment plans, post-dating payments, finding insurance, or offering settlements or discounts, as well as recognize appropriate reasons for patients to dispute balances.
  • Keeps informed and up to date on the proper procedures and protocols for each of our providers.
  • Makes outbound calls to patients or guarantors regarding the collection of past due balances as well as to advise them of information given to us by their insurance or the provider regarding their accounts.
  • Work as a Collector to settle out of patient pocket expenses with patients and negotiate settlements for larger account balances.
  • Documents all work performed in accurate and concise manner according to MedData best practices.
  • Handles all calls with efficiency and accuracy as well as exceptional customer service.
  • Other duties as assigned.

QUALIFICATIONS AND REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilities.

  • High school diploma or equivalent is required
  • Customer service experience is required
  • Call center experience is an advantage
  • Prior experience with self-pay collections experience in a healthcare environment is a plus.
  • Must have strong computer and typing skills
  • Professional, accurate, clear and concise communication
  • Detailed and thorough
  • Positive and encouraging attitude
  • Adaptable
  • Bilingual speaking skills (English-Spanish) a plus

This job description is to serve as a guide but no way is it to be considered a comprehensive list of tasks, duties and responsibilities that will be required by the employee.

To join our team of 2,000 employees and growing, please apply directly to this posting.

MedData is an Equal Opportunity Employer

IND123

Location: 5253 36th Street SE, Grand Rapids, MI 49512

Location: 5253 36th Street SE, Grand Rapids, MI 49512

 

 

 

 

This job description is to serve as a guide but no way is it to be considered a comprehensive list of tasks, duties and responsibilities that will be required by the employee.

  

To join our team of 2,000 employees and growing, please apply directly to this posting.

 

MedData is an Equal Opportunity Employer

 

 

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