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MedData has an excellent career opportunity available as a Lien Processing Rep to work in an office setting located in The Woodlands, TX. The schedule for this full time role is Monday- Friday 8am-5pm.
POSITION OVERVIEW:
The purpose of this position is assist hospitals in resolving accounts that are related to an accident. Specifically, this position is focused on the effort to file hospital liens and hospital lien amendments in accordance with various state laws. This is done by recording hospital liens with district courts, ensuring that the notification requirements of the governing statute are met, and filing releases of hospital liens once hospital liens have been satisfied. This is primarily an administrative/clerical position, but does require some phone work.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Utilize MedData’s proprietary software to generate lien documents for all liens as requested by Third Party Liability Representatives.
- Ensure hospital liens/amendments are filed with district courts, in accordance with statutory regulations, either by utilizing electronic filing portals (if made available by the court) or by mailing hard-copy lien documents to the court.
- Ensure the various notification requirements of the governing hospital lien statute are met; this includes providing notification of the intent to file a hospital lien prior to the actual filing of the hospital lien (if applicable and as indicated by statute) as well as ensuring that the hospital lien/amendment itself is mailed to all required parties, as indicated by statute, by the mailing method required by statute (certified mail, registered mail, etc.).
- Generate releases of hospital liens upon satisfaction of hospital liens, and ensure that releases are filed with the court, as indicated by statute, and that notification of releases is provided, as indicated by statute.
- Review hospital lien requests for accuracy and completeness. Approve or reject lien/amendment requests as necessary.
- Make contact with patients, insurance adjusters, and/or personal injury attorneys to obtain any missing information that is to be included on the lien document, per statute.
- Provide updates to MedData’s account management system as lien processing work is completed; most account updates for this position may be completed by completing lien processing work through various tools, which provide the necessary update automatically as the tools are used.
- Assist management with ad hoc inventory initiatives and other projects, as needed
QUALIFICATIONS AND REQUIREMENTS
- Working knowledge of the hospital revenue cycle process and/or clerical or administrative work is strongly preferred.
- Knowledge of and compliance with State and Federal regulations that govern collection practices, such as HIPAA and FDCPA. Knowledge of or experience working with hospital lien statutes, or paperwork pertaining to other statutory regulations, is a definitive advantage.
- Proven ability to work well under pressure, multitask, analyze data, think critically and creatively to solve problems. Strong self-motivator.
- Intermediate knowledge of Outlook, Word, and Excel
- High commitment to customer service and high levels of empathy and understanding.
- Dependable and highly detailed individual with strong organizational skills
BENEFITS:
MedData believes in making a positive impact not only within our industry but also with our employees –the organization’s greatest asset. We take pride in offering comprehensive benefits in a vast array of plans that contribute to the present and future well-being of our employees and their families.
Just some of the benefits we offer:
- Medical
- Dental
- Vision
- HSA, FSA
- 401K
- Paid Time Off and 7 Paid Holidays
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to stand and walk and must occasionally lift and/or move up to 25 pounds.
The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.
This job description is to serve as a guide but no way is it to be considered a comprehensive list of task, duties and responsibilities that will be required by the employee.
To join our team of 2,000 employees and growing, please apply directly to this posting.
MedData is an Equal Opportunity Employer
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MedData has an excellent career opportunity available as a Bilingual Patient Advocate to work in a Hospital setting located in Fort Worth, TX. The schedule for this Full Time role is Sunday to Thursday from 8am - 5pm.
POSITION OVERVIEW:
The purpose of this position is to connect uninsured hospital patients to programs that will cover their medical expenses. Working as the liaison between the patient in need, the hospital facility and government agencies.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Screen uninsured hospital patients in an effort to determine if patient is a viable candidate for federal, state, and/or county medical or disability assistance
- Complete the appropriate applications and following through until approved
- Detailed, accurate and timely documentation in both MPower and the hospital systems on all cases worked
- Provide exceptional customer service skills at all times
- Participate in ongoing trainings in order to apply the content learned in dealings with patients and cases
- Maintain assigned work queue of patient accounts
- Collaborate with hospital staff, case managers, social workers, financial counselors
- Answer incoming telephone calls, make out-bound calls, and track (via MPower) all paperwork necessary to submit enrollment and renewal for prospective Medicaid patients.
- Maintain structured and timely contact with the applicant and responsible government agency, by phone whenever possible or as structured via the daily work queue.
- Assist the applicant with gathering any additional reports or records, meeting appointment dates and times and arrange transportation if warranted
- Request home visits as needed to acquire documentation
- As per established protocols, inform the client in a timely manner of all approvals and denials of coverage
- Participate in additional training requirements in an effort to stay abreast of the ever changing rules and regulations associated with the various governmental programs
- All other duties as assigned
QUALIFICATIONS AND REQUIREMENTS:
- High School Diploma or GED
- Some college coursework preferred
- Prior hospital experience preferred
- Adaptability when dealing with constantly changing processes, computer systems and government programs
- Professional experience working with state and federal programs
- Exemplary critical thinking skills
- Ability to maneuver throughout the hospital and patients’ rooms for up to 8 hours per day
- Proficient experience utilizing Microsoft Office Suite with emphasis on Excel and Outlook
- Effectively communicate both orally and written, to a variety of individuals
- Ability to multitask
- Ability to function in a fast paced environment
- Must fluently read, write & speak both English & Spanish
BENEFITS:
MedData believes in making a positive impact not only within our industry but also with our employees –the organization’s greatest asset. We take pride in offering comprehensive benefits in a vast array of plans that contribute to the present and future well-being of our employees and their families.
Just some of the benefits we offer:
- Medical
- Dental
- Vision
- HSA, FSA
- 401K
- Paid Time Off
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to stand and walk and must occasionally lift and/or move up to 25 pounds.
The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.
This job description is to serve as a guide but no way is it to be considered a comprehensive list of task, duties and responsibilities that will be required by the employee. IND123
To join our team of 2,000 employees and growing, please apply directly to this posting.
MedData is an Equal Opportunity Employer
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MedData has an excellent career opportunity available as a Claims Specialist - Third Party Liability (TPL) to work in our office located in The Woodlands, TX. The schedule for this full time role is Monday - Friday 8am -5pm.
POSITION OVERVIEW:
The purpose of this position is to investigate, facilitate and coordinate benefits for accident claims from auto, home or other liability insurance policies.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Resolve accounts as quickly and accurately as possible, obtaining maximum reimbursement
- Review and research accident claims to investigate possible leads
- Bill no-fault and third-party liability carriers when appropriate
- Request documentation from insurance representatives when no no-fault insurance exists
- Review and research insurance claims to determine possible payment sources.
- Contact various sources including insurance professionals, patients, and other parties to verify relevant data
- Coordinate with payors to ensure appropriate filing guidelines are met for reimbursement
- Request appropriate information, both verbally and written, from appropriate parties to ensure proper claim disposition
- Maintain and update payors on denied claims
- Ensure that appropriate billing guidelines and standards are met based on payor and/or state
- Make written or verbal appeals to payers on denied claims
- Obtain claim status and gathering supporting documentation to submit appeals
- Evaluate liability cases according to a multitude of factors, including accident type, patient involvement, patient degree of fault, and available insurance coverage.
- Make accurate determination of the correct course of action to resolve liability cases based on the above data
- Pursue first party payers for reimbursement of hospital claims
- Assess state No-Fault laws to determine the availability and extent of first party coverage, and inform uncooperative patients about the proper coordination of available insurance benefits
- Appeal underpayments made for any reason other than exhaustion of benefits
- Resolve bodily injury liability claims by asserting and enforcing liens against the liable insurance company
- Ensure timely and equitable disbursement of settlement funds
QUALIFICATIONS AND REQUIREMENTS
- High School Diploma or GED
- 1-2 years working knowledge of computer functions including the internet and computer software such as Microsoft Office Suite and the ability to learn in-house computer applications.
- 1-3 years of related experience in the field or in a related area
- Ability to communicate effectively verbally and in writing
- Thorough knowledge of the third party claims adjudication process
- Thorough knowledge of state lien statutes, CMS secondary payer rules, and state No-Fault laws
- Bilingual in Spanish
BENEFITS:
MedData believes in making a positive impact not only within our industry but also with our employees –the organization’s greatest asset. We take pride in offering comprehensive benefits in a vast array of plans that contribute to the present and future well-being of our employees and their families.
Just some of the benefits we offer:
- Medical
- Dental
- Vision
- HSA, FSA
- 401K
- Paid Time Off and 7 Paid Holidays
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to stand and walk and must occasionally lift and/or move up to 25 pounds.
The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.
This job description is to serve as a guide but no way is it to be considered a comprehensive list of task, duties and responsibilities that will be required by the employee. IND123
To join our team of 2,000 employees and growing, please apply directly to this posting.
MedData is an Equal Opportunity Employer
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MedData has an excellent career opportunity available as an ER Staff Advocate based in a hospital setting located in Merrillville, Indiana. This is a Part-Time position, Saturday and Sunday 12:30 pm - 9:00 pm.
POSITION OVERVIEW
The purpose of this position is to connect uninsured hospital patients to programs that will cover their medical expenses. Working as the liaison between the patient in need the hospital facility and government agencies. The ER Staff Advocate works within the scope of authority established by MedData while supporting and adhering to our code of ethics, business standards, mission, and core values.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Interview applicants, obtain demographics and inquire about current circumstances, such as last date of employment, employer information, household composition, income and property
- Explain the program benefits and values of applying for county, state and/or federal programs
- Initiate the application process for benefits by assisting applicants with the completion of all the necessary paperwork and working aggressively to obtain all the pending verifications
- Must be well versed with the technical components of the application process and assure that the applicants understand each form they are signing
- Must be able to efficiently manage time, perform clerical tasks such as typing and filing, and preferred knowledge of government regulations
- Work with county eligibility workers and county offices to create a positive working relationship
- Work with Intake Advocates at assigned hospitals to ensure timeliness of tasks and provide proactive support with follow up communications and tasks
- Work effectively with TCN (Call Center)
- Must be able to multi-task easily and efficiently
- Must have minimum of 100 efforts per day
- Meet resolution at 60 days from referred date
- Must spend a minimum of 80% of time on case management
- Must have the ability to work independently and with a team
QUALIFICATIONS AND REQUIREMENTS
- High School Diploma or GED
- Bachelor’s Degree Preferred
- Thorough understanding and proven track record working with state and federal programs
- Demonstrates and involves others in learning about ongoing needs for change.
- Excellent time management and prioritization skills
- Accustomed to working in a rapidly changing environment
- Demonstrated ability to hear, assess and prioritize client requests and concerns and diligence with follow through
- Work independently, as well as with a team.
- Demonstrated ability to multi-task numerous system, employee and client urgencies
- Excellent communication skills both written and oral
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
- Ability to apply common sense understanding to carry out instructions furnished in writting
- To perform this job successfully, an individual should have knowledge of Word Processing software; Spreadsheet software; Internet software; Database software; and E-mail
- Knowledge of government programs and be well versed with the technical components of the application process
- Ability to research technical information and government regulations
- Ability to work under pressure, meet deadlines, make sound decisions, and possess strong problem solving skills
- Self-driven, results-oriented with a positive outlook, and a clear focus on high quality and business profit
- Knowledge of government programs and be well versed with the technical components of the application process
- High comfort level working in a time sensitive, diverse and fast pace environment
- Experience in MS Office Applications and Internet Usage
- Self-driven, results-oriented with a positive outlook, and a clear focus on high quality and business profit
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to stand and walk and must occasionally lift and/or move up to 25 pounds.
The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.
This job description is to serve as a guide but no way is it to be considered a comprehensive list of task, duties and responsibilities that will be required by the employee.
To join our team of 2,000 employees and growing, please apply directly to this posting.
MedData is an Equal Opportunity Employer
IND123
-
MedData has an excellent career opportunity available as an ER Staff Advocate based in a hospital setting located in Merrillville, Indiana. This is a full time position, Monday - Friday 12:30 pm - 9:00 pm.
POSITION OVERVIEW
The purpose of this position is to connect uninsured hospital patients to programs that will cover their medical expenses. Working as the liaison between the patient in need the hospital facility and government agencies. The ER Staff Advocate works within the scope of authority established by MedData while supporting and adhering to our code of ethics, business standards, mission, and core values.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Interview applicants, obtain demographics and inquire about current circumstances, such as last date of employment, employer information, household composition, income and property
- Explain the program benefits and values of applying for county, state and/or federal programs
- Initiate the application process for benefits by assisting applicants with the completion of all the necessary paperwork and working aggressively to obtain all the pending verifications
- Must be well versed with the technical components of the application process and assure that the applicants understand each form they are signing
- Must be able to efficiently manage time, perform clerical tasks such as typing and filing, and preferred knowledge of government regulations
- Work with county eligibility workers and county offices to create a positive working relationship
- Work with Intake Advocates at assigned hospitals to ensure timeliness of tasks and provide proactive support with follow up communications and tasks
- Work effectively with TCN (Call Center)
- Must be able to multi-task easily and efficiently
- Must have minimum of 100 efforts per day
- Meet resolution at 60 days from referred date
- Must spend a minimum of 80% of time on case management
- Must have the ability to work independently and with a team
QUALIFICATIONS AND REQUIREMENTS
- High School Diploma or GED
- Bachelor’s Degree Preferred
- Thorough understanding and proven track record working with state and federal programs
- Demonstrates and involves others in learning about ongoing needs for change.
- Excellent time management and prioritization skills
- Accustomed to working in a rapidly changing environment
- Demonstrated ability to hear, assess and prioritize client requests and concerns and diligence with follow through
- Work independently, as well as with a team.
- Demonstrated ability to multi-task numerous system, employee and client urgencies
- Excellent communication skills both written and oral
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
- Ability to apply common sense understanding to carry out instructions furnished in writting
- To perform this job successfully, an individual should have knowledge of Word Processing software; Spreadsheet software; Internet software; Database software; and E-mail
- Knowledge of government programs and be well versed with the technical components of the application process
- Ability to research technical information and government regulations
- Ability to work under pressure, meet deadlines, make sound decisions, and possess strong problem solving skills
- Self-driven, results-oriented with a positive outlook, and a clear focus on high quality and business profit
- Knowledge of government programs and be well versed with the technical components of the application process
- High comfort level working in a time sensitive, diverse and fast pace environment
- Experience in MS Office Applications and Internet Usage
- Self-driven, results-oriented with a positive outlook, and a clear focus on high quality and business profit
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to stand and walk and must occasionally lift and/or move up to 25 pounds.
The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.
This job description is to serve as a guide but no way is it to be considered a comprehensive list of task, duties and responsibilities that will be required by the employee.
To join our team of 2,000 employees and growing, please apply directly to this posting.
MedData is an Equal Opportunity Employer
IND123
-
MedData has an excellent career opportunity available as an ER Staff Advocate based in a hospital setting located in Gary, Indiana. This is a Part-Time position, Saturday and Sunday 12:30 pm - 9:00 pm.
POSITION OVERVIEW
The purpose of this position is to connect uninsured hospital patients to programs that will cover their medical expenses. Working as the liaison between the patient in need the hospital facility and government agencies. The ER Staff Advocate works within the scope of authority established by MedData while supporting and adhering to our code of ethics, business standards, mission, and core values.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Interview applicants, obtain demographics and inquire about current circumstances, such as last date of employment, employer information, household composition, income and property
- Explain the program benefits and values of applying for county, state and/or federal programs
- Initiate the application process for benefits by assisting applicants with the completion of all the necessary paperwork and working aggressively to obtain all the pending verifications
- Must be well versed with the technical components of the application process and assure that the applicants understand each form they are signing
- Must be able to efficiently manage time, perform clerical tasks such as typing and filing, and preferred knowledge of government regulations
- Work with county eligibility workers and county offices to create a positive working relationship
- Work with Intake Advocates at assigned hospitals to ensure timeliness of tasks and provide proactive support with follow up communications and tasks
- Work effectively with TCN (Call Center)
- Must be able to multi-task easily and efficiently
- Must have minimum of 100 efforts per day
- Meet resolution at 60 days from referred date
- Must spend a minimum of 80% of time on case management
- Must have the ability to work independently and with a team
QUALIFICATIONS AND REQUIREMENTS
- High School Diploma or GED
- Bachelor’s Degree Preferred
- Thorough understanding and proven track record working with state and federal programs
- Demonstrates and involves others in learning about ongoing needs for change.
- Excellent time management and prioritization skills
- Accustomed to working in a rapidly changing environment
- Demonstrated ability to hear, assess and prioritize client requests and concerns and diligence with follow through
- Work independently, as well as with a team.
- Demonstrated ability to multi-task numerous system, employee and client urgencies
- Excellent communication skills both written and oral
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
- Ability to apply common sense understanding to carry out instructions furnished in writting
- To perform this job successfully, an individual should have knowledge of Word Processing software; Spreadsheet software; Internet software; Database software; and E-mail
- Knowledge of government programs and be well versed with the technical components of the application process
- Ability to research technical information and government regulations
- Ability to work under pressure, meet deadlines, make sound decisions, and possess strong problem solving skills
- Self-driven, results-oriented with a positive outlook, and a clear focus on high quality and business profit
- Knowledge of government programs and be well versed with the technical components of the application process
- High comfort level working in a time sensitive, diverse and fast pace environment
- Experience in MS Office Applications and Internet Usage
- Self-driven, results-oriented with a positive outlook, and a clear focus on high quality and business profit
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to stand and walk and must occasionally lift and/or move up to 25 pounds.
The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.
This job description is to serve as a guide but no way is it to be considered a comprehensive list of task, duties and responsibilities that will be required by the employee.
To join our team of 2,000 employees and growing, please apply directly to this posting.
MedData is an Equal Opportunity Employer
IND123
-
MedData has an excellent career opportunity available as an ER Staff Advocate based in a hospital setting located in Gary, Indiana. This is a full time position, Monday - Friday 12:30 pm - 9:00 pm.
POSITION OVERVIEW
The purpose of this position is to connect uninsured hospital patients to programs that will cover their medical expenses. Working as the liaison between the patient in need the hospital facility and government agencies. The ER Staff Advocate works within the scope of authority established by MedData while supporting and adhering to our code of ethics, business standards, mission, and core values.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Interview applicants, obtain demographics and inquire about current circumstances, such as last date of employment, employer information, household composition, income and property
- Explain the program benefits and values of applying for county, state and/or federal programs
- Initiate the application process for benefits by assisting applicants with the completion of all the necessary paperwork and working aggressively to obtain all the pending verifications
- Must be well versed with the technical components of the application process and assure that the applicants understand each form they are signing
- Must be able to efficiently manage time, perform clerical tasks such as typing and filing, and preferred knowledge of government regulations
- Work with county eligibility workers and county offices to create a positive working relationship
- Work with Intake Advocates at assigned hospitals to ensure timeliness of tasks and provide proactive support with follow up communications and tasks
- Work effectively with TCN (Call Center)
- Must be able to multi-task easily and efficiently
- Must have minimum of 100 efforts per day
- Meet resolution at 60 days from referred date
- Must spend a minimum of 80% of time on case management
- Must have the ability to work independently and with a team
QUALIFICATIONS AND REQUIREMENTS
- High School Diploma or GED
- Bachelor’s Degree Preferred
- Thorough understanding and proven track record working with state and federal programs
- Demonstrates and involves others in learning about ongoing needs for change.
- Excellent time management and prioritization skills
- Accustomed to working in a rapidly changing environment
- Demonstrated ability to hear, assess and prioritize client requests and concerns and diligence with follow through
- Work independently, as well as with a team.
- Demonstrated ability to multi-task numerous system, employee and client urgencies
- Excellent communication skills both written and oral
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
- Ability to apply common sense understanding to carry out instructions furnished in writting
- To perform this job successfully, an individual should have knowledge of Word Processing software; Spreadsheet software; Internet software; Database software; and E-mail
- Knowledge of government programs and be well versed with the technical components of the application process
- Ability to research technical information and government regulations
- Ability to work under pressure, meet deadlines, make sound decisions, and possess strong problem solving skills
- Self-driven, results-oriented with a positive outlook, and a clear focus on high quality and business profit
- Knowledge of government programs and be well versed with the technical components of the application process
- High comfort level working in a time sensitive, diverse and fast pace environment
- Experience in MS Office Applications and Internet Usage
- Self-driven, results-oriented with a positive outlook, and a clear focus on high quality and business profit
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to stand and walk and must occasionally lift and/or move up to 25 pounds.
The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.
This job description is to serve as a guide but no way is it to be considered a comprehensive list of task, duties and responsibilities that will be required by the employee.
To join our team of 2,000 employees and growing, please apply directly to this posting.
MedData is an Equal Opportunity Employer
IND123
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The Software Quality Assurance Analyst works within our application development team. This individual assists in testing software for the web, mobile devices, and any other technology platforms being utilized. The QA Analyst is expected to collaborate with the product, software development, designers, and the company leadership to ensure the highest quality products are delivered to customers and strategic partners. To be successful in this position, you must display the ability to learn and adapt quickly in our fast-paced environment and must have a keen attention to detail.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Thoroughly testing mobile and web application software on various platforms to ensure proper operations, requirement expectations and the company's standard of delivery.
- Working together with the QA and Development Team, as well as the other teams within the technology organization and throughout the company.
- Performing regression, feature and smoke-testing amongst other testing methodologies. Testing will be performed manually, although there is an opportunity to develop automated tests in the progression of this role.
- Standard QA methodologies are applied and must be adapted to meet rapidly changing product expectations with very short test cycles.
- Other duties as assigned.
QUALIFICATIONS AND REQUIREMENTS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Working toward or having obtained a Bachelor’s Degree in Information Technology or equivalent experience.
- Any software development or other related knowledge of SQL, XML, or basic programming knowledge/skills would be a plus.
- Strong attention to detail
- The drive to develop professionally in the field
- Excellent written, documentation and communication skills.
- Ability to build and maintain strong interpersonal relationships.
- Strong critical thinking/problem solving skills, troubleshooting skills
- Ability to quickly learn new systems and work well in a team.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to stand and walk and must occasionally lift and/or move up to 25 pounds.
The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.
This job description is to serve as a guide but no way is it to be considered a comprehensive list of task, duties and responsibilities that will be required by the employee.
To join our team of 2,000 employees and growing, please apply directly to this posting.
MedData is an equal opportunity employer.
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MedData has an excellent career opportunity available as a Bilingual Staff Advocate to work in our office in Anaheim, CA. The schedule for this full time role is Monday-Friday 8:30am-5pm.
POSITION OVERVIEW:
The purpose of this position is to provide optimal solutions for our patients and hospitals regarding all facets of Medi-Cal and other governmental programs.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Interview, screen and/or evaluate patients over the phone within established guidelines to assist in identifying federal, state and county programs that patients may qualify for
- Explain the program benefits and values of applying for county, state and/or federal programs
- Obtain current demographics and inquire about current circumstances, such as last date of employment, employer information and income
- Initiate and complete the application process for benefits by assisting applicants with the completion of all the necessary paperwork, work aggressively to obtain all the necessary verifications
- Focus on individual performance, Key Performance Indicators (KPI) and expediting approvals by assisting with the proactive gathering of all necessary verifications and medical information forms
- Perform clerical tasks, such as typing and filing, and have knowledge of government regulations
- Work with county eligibility workers and county offices to create and foster positive working relationships
- Work with colleagues to ensure timeliness of tasks and proactive support with follow up communications. Cover other advocates as needed
- Maintain a caseload of 200+ with less than 10% of accounts past due and be able to work a minimum of 30 cases per day
- Must spend a minimum of 80% of time on case management
- Must be able to work independently and within a team
- Complete comprehensive training programs as required
- Employees are expected to protect the privacy of all PHI in accordance to privacy policies and procedures and as required by state and federal law including but not limited to the HIPAA Security and Privacy Rules
QUALIFICATIONS AND REQUIREMENTS
- High School Diploma or GED, College degree preferred
- Read, speak, write, and understand the English language fluently
- Keyboarding skills, at least 35 wpm
- Work independently, as well as with a team
- Ability to plan, organize and exercise sound judgment
- Working knowledge of Outlook, Word, Excel, and other MS office applications
- Knowledge of hospitals patient accounting systems a plus (MediTech, ePIC, Cerner, etc)
- Willingness to learn new systems and functions
- High commitment to customer service to our internal and external clients
- Possess a high level of integrity – must show good judgment and confidentiality at all times
- Dependable and highly detailed individual
- Ability to collect, analyze and research complex or diverse information
- Ability to work under pressure, meet deadlines, and possess strong problem solving skills
BENEFITS:
MedData believes in making a positive impact not only within our industry but also with our employees –the organization’s greatest asset. We take pride in offering comprehensive benefits in a vast array of plans that contribute to the present and future well-being of our employees and their families.
Just some of the benefits we offer:
- Medical
- Dental
- Vision
- HSA, FSA
- 401K
- Paid Time Off and 7 Paid Holidays
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to stand and walk and must occasionally lift and/or move up to 25 pounds.
The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.
This job description is to serve as a guide but no way is it to be considered a comprehensive list of task, duties and responsibilities that will be required by the employee.
To join our team of 2,000 employees and growing, please apply directly to this posting. IND123
MedData is an Equal Opportunity Employer
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MedData has an excellent career opportunity available for a Manager of Operations to work in Phoenix, AZ. The schedule for this Full Time role is Monday through Friday 8 AM to 5 PM with flexibility to be available after hours or on the weekends. Some Travel between hospital locations will be required.
POSITION OVERVIEW
This role serves as the face of MedData to our hospital clients on a day to day basis. The purpose of this position is to lead and manage all operational staff and client portfolios encompassing the assigned area within the division of the eligibility service line. Ownership of staff and associate procedures, clients and associated relationships, and revenue and cost functions is crucial.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Responsible for day to day operations of staff and client needs
- Manage and orient staff; assigns work, develops work schedules, instructs in proper procedures; assists with development and revision of department processes/procedures;
- Monitor staff performance, provides employee recognition and feedback
- Document issues and concerns to their Executive Director
- Work collaboratively with the Executive Director to establish staff goals
- Monitor overall project performance and provides monthly analysis of certification performance; reports findings and implements solutions when negative trends are noted
- Monitor billing procedures and documentation, and provides updates with regulatory compliance; conducts periodic audits; and maintains files.
- Develop relationships with clients and county agencies
- Serve as the Point of Contact for MedData’s client hospitals and Address client issues immediately as they arise
- Ensure all communication from patients and providers have timely follow-up and resolution of complaints and concerns
- Provide adequate training needs to the staff related to policies/procedures or government regulations
- Represent MedData at client department meetings
- Develop and implement effective communication channels to provide information to all staff members
- Work collaboratively with other facets of the operations which includes Disability, AR Services, Early Out, IT and HR.
QUALIFICATIONS AND REQUIREMENTS
- High School Diploma or GED; Bachelor’s Degree preferred
- Minimum of 2 years of management experience, managing at least 5 people
- Hospital revenue cycle experience preferred
- Familiarization with state and federal programs
- Strong leadership and communication skills, high service orientation and strong computer system and analytical skills are required
- Excellent time management skills
- Accustomed to working in a rapidly changing environment
- Experience with Hospital systems such as STAR, EPIC, Cerner, Meditech, etc.
- Working knowledge of Microsoft Office Suite and the ability to learn computer applications
- Knowledge of HIPAA, ACA and EMTALA regulations
- Excellent communication skills both written and oral
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to stand and walk and must occasionally lift and/or move up to 25 pounds.
The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.
This job description is to serve as a guide but no way is it to be considered a comprehensive list of task, duties and responsibilities that will be required by the employee.
To join our team of 2,000 employees and growing, please apply directly to this posting.
MedData is an Equal Opportunity Employer
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MedData has an excellent career opportunity available as a Part Time Patient Advocate to work in a Hospital setting located inKansas City, KS. The schedule for this Part Time role is Saturday and Sunday 10:30 am – 9 pm.
POSITION OVERVIEW
The purpose of this position is to connect uninsured hospital patients to programs that will cover their medical expenses. Working as the liaison between the patient in need, the hospital facility and government agencies.
ESSENTIAL DUTIES AND REQUIREMENTS
- Screen uninsured hospital patients in an effort to determine if patient is a viable candidate for federal, state, and/or county medical or disability assistance.
- Complete the appropriate applications and following through until approved
- Detailed, accurate and timely documentation in both MPower and the hospital systems on all cases worked
- Provide exceptional customer service skills at all times
- Participate in ongoing trainings in order to apply the content learned in dealings with patients and cases
- Maintain assigned work queue of patient accounts
- Collaborate with hospital staff, case managers, social workers, financial counselors
- Answer incoming telephone calls, make out-bound calls, and track (via MPower) all paperwork necessary to submit enrollment and renewal for prospective Medicaid patients.
- Maintain structured and timely contact with the applicant and responsible government agency, by phone whenever possible or as structured via the daily work queue.
- Assist the applicant with gathering any additional reports or records, meeting appointment dates and times and arrange transportation if warranted
- Request home visits as needed to acquire documentation
- As per established protocols, inform the client in a timely manner of all approvals and denials of coverage
- Participate in additional training requirements in an effort to stay abreast of the ever changing rules and regulations associated with the various governmental programs
- All other duties as assigned
QUALIFICATIONS AND RESPONSIBILITIES
- High School Diploma or GED
- Some college coursework preferred
- Prior hospital experience preferred
- Adaptability when dealing with constantly changing processes, computer systems and government programs
- Professional experience working with state and federal programs
- Exemplary critical thinking skills
- Ability to maneuver throughout the hospital and patients’ rooms for up to 8 hours per day
- Proficient experience utilizing Microsoft Office Suite with emphasis on Excel and Outlook
- Effectively communicate both orally and written, to a variety of individuals
- Ability to multitask
- Ability to function in a fast paced environment
This job description is to serve as a guide but no way is it to be considered a comprehensive list of task, duties and responsibilities that will be required by the employee.
To join our team of 2,000 employees and growing, please apply directly to this posting.
MedData is an Equal Opportunity Employer IND123
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MedData has an excellent career opportunity available as a Disability Mail Clerk to work in The Woodlands, TX. The schedule for this Full Time role is Friday - Monday 8:00 AM - 5:00 PM.
POSITION OVERVIEW:
The purpose of this position is to provide advocacy work for individuals seeking disability benefits through the Social Security Administration (SSI/SSDI) programs. This administrative position assists in fully developing claims for the Social Security Administration.
ESSENTIAL JOB FUNCTIONS:
- High School Diploma or GED
- Receives all incoming mail, uploads into Mpower and distributes to the assign advocates using Mpower barcode.
- Reviews tracker in Mpower and request medical records from onsite representatives.
- Maintains access with contracted hospitals to ensure continued access to print medical records.
- Present a professional appearance and attitude at all time
- Receives invoices for medical records collaborates with supervisor to determine if check request is warranted.
- Processes all fed-ex requests.
- Research any rejected release forms from treating sources and advising assigned advocate on submitting proper release forms.
- Keeps track of what facilities that require their own release forms and maintains updated log on DA drive.
- Keeps track of our onsite contacts for medical records and maintains updated log on DA drive.
- Meeting company productivity and performance standards
QUALIFICATIONS:
- Required computer skills: must have Intermediate experience with data entry and word processing, be capable of operating routine office equipment, possess a working knowledge of MS Office applications, and understand how to navigate through web-based applications
- Excellent verbal and written communication skills.
- Excellent customer service skills
- Ability to work independently and manage time effectively
- A positive attitude that is flexible and adaptable to a changing environment
- Strong organizational skills
PHYSICAL REQUIREMENTS:
While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to sit and use their hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Vision abilities required by this job include close vision.
This job description is to serve as a guide but no way is it to be considered a comprehensive list of task, duties and responsibilities that will be required by the employee.
To join our team of 2,000 employees and growing, please apply directly to this posting.
MedData is an equal opportunity employer.
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MedData has an excellent career opportunity available as a Bilingual Patient Advocate to work in a Hospital setting located inGlendale, AZ. The schedule for this Full Time role is Wednesday-Saturday 11am-10pm.
POSITION OVERVIEW
The purpose of this position is to connect uninsured hospital patients to programs that will cover their medical expenses. Working as the liaison between the patient in need, the hospital facility and government agencies.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Screen uninsured hospital patients in an effort to determine if patient is a viable candidate for federal, state, and/or county medical or disability assistance
- Complete the appropriate applications and following through until approved
- Detailed, accurate and timely documentation in both MPower and the hospital systems on all cases worked
- Provide exceptional customer service skills at all times
- Participate in ongoing trainings in order to apply the content learned in dealings with patients and cases
- Maintain assigned work queue of patient accounts
- Collaborate with hospital staff, case managers, social workers, financial counselors
- Answer incoming telephone calls, make out-bound calls, and track (via MPower) all paperwork necessary to submit enrollment and renewal for prospective Medicaid patients.
- Maintain structured and timely contact with the applicant and responsible government agency, by phone whenever possible or as structured via the daily work queue.
- Assist the applicant with gathering any additional reports or records, meeting appointment dates and times and arrange transportation if warranted
- Request home visits as needed to acquire documentation
- As per established protocols, inform the client in a timely manner of all approvals and denials of coverage
- Participate in additional training requirements in an effort to stay abreast of the ever changing rules and regulations associated with the various governmental programs
- All other duties as assigned
QUALIFICATIONS AND REQUIREMENTS
- High School Diploma or GED
- Some college coursework preferred
- Prior hospital experience preferred
- Adaptability when dealing with constantly changing processes, computer systems and government programs
- Professional experience working with state and federal programs
- Exemplary critical thinking skills
- Ability to maneuver throughout the hospital and patients’ rooms for up to 8 hours per day
- Proficient experience utilizing Microsoft Office Suite with emphasis on Excel and Outlook
- Effectively communicate both orally and written, to a variety of individuals
- Ability to multitask
- Ability to function in a fast paced environment
- Must fluently read, write & speak both English & Spanish
This job description is to serve as a guide but no way is it to be considered a comprehensive list of task, duties and responsibilities that will be required by the employee.
To join our team of 2,000 employees and growing, please apply directly to this posting.
MedData is an Equal Opportunity Employer IND123
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MedData has an excellent career opportunity available as a Temporary Patient Advocate to work in a Hospital setting located inShawnee Mission, KS. The schedule for this Full Time role is Monday through Friday 9 AM to 5:30 PM.
POSITION OVERVIEW
The purpose of this position is to connect uninsured hospital patients to programs that will cover their medical expenses. Working as the liaison between the patient in need, the hospital facility and government agencies.
ESSENTIAL DUTIES AND REQUIREMENTS
- Screen uninsured hospital patients in an effort to determine if patient is a viable candidate for federal, state, and/or county medical or disability assistance.
- Complete the appropriate applications and following through until approved
- Detailed, accurate and timely documentation in both MPower and the hospital systems on all cases worked
- Provide exceptional customer service skills at all times
- Participate in ongoing trainings in order to apply the content learned in dealings with patients and cases
- Maintain assigned work queue of patient accounts
- Collaborate with hospital staff, case managers, social workers, financial counselors
- Answer incoming telephone calls, make out-bound calls, and track (via MPower) all paperwork necessary to submit enrollment and renewal for prospective Medicaid patients.
- Maintain structured and timely contact with the applicant and responsible government agency, by phone whenever possible or as structured via the daily work queue.
- Assist the applicant with gathering any additional reports or records, meeting appointment dates and times and arrange transportation if warranted
- Request home visits as needed to acquire documentation
- As per established protocols, inform the client in a timely manner of all approvals and denials of coverage
- Participate in additional training requirements in an effort to stay abreast of the ever changing rules and regulations associated with the various governmental programs
- All other duties as assigned
QUALIFICATIONS AND RESPONSIBILITIES
- High School Diploma or GED
- Some college coursework preferred
- Prior hospital experience preferred
- Adaptability when dealing with constantly changing processes, computer systems and government programs
- Professional experience working with state and federal programs
- Exemplary critical thinking skills
- Ability to maneuver throughout the hospital and patients’ rooms for up to 8 hours per day
- Proficient experience utilizing Microsoft Office Suite with emphasis on Excel and Outlook
- Effectively communicate both orally and written, to a variety of individuals
- Ability to multitask
- Ability to function in a fast paced environment
This job description is to serve as a guide but no way is it to be considered a comprehensive list of task, duties and responsibilities that will be required by the employee.
To join our team of 2,000 employees and growing, please apply directly to this posting.
MedData is an Equal Opportunity Employer
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MedData has an excellent career opportunity available as a Bilingual Hospital Patient Advocate to work in a Hospital located in Petaluma, CA. The schedule for this full time role is Monday- Friday 8am-4:30pm.
As the Patient Advocate you will also be traveling and covering other hospitals in the area as well as doing home visits. Driving is required.
POSITION OVERVIEW:
The purpose of this position is to connect uninsured hospital patients to programs that will cover their medical expenses. Working as the liaison between the patient in need, the hospital facility and government agencies.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Screen uninsured hospital patients bedside in an effort to determine if patient is a viable candidate for federal, state, and/or county medical or disability assistance
- Complete the appropriate applications and following through until approved
- Detailed, accurate and timely documentation in both MPower and the hospital systems on all cases worked
- Provide exceptional customer service skills at all times
- Participate in ongoing trainings in order to apply the content learned in dealings with patients and cases
- Maintain assigned work queue of patient accounts
- Collaborate with hospital staff, case managers, social workers, financial counselors
- Answer incoming telephone calls, make out-bound calls, and track (via MPower) all paperwork necessary to submit enrollment and renewal for prospective Medicaid patients.
- Maintain structured and timely contact with the applicant and responsible government agency, by phone whenever possible or as structured via the daily work queue.
- Assist the applicant with gathering any additional reports or records, meeting appointment dates and times and arrange transportation if warranted
- Request home visits as needed to acquire documentation
- As per established protocols, inform the client in a timely manner of all approvals and denials of coverage
- Participate in additional training requirements in an effort to stay abreast of the ever changing rules and regulations associated with the various governmental programs
- All other duties as assigned
QUALIFICATIONS AND REQUIREMENTS
- High School Diploma or GED
- Some college coursework preferred
- Prior hospital experience preferred
- Adaptability when dealing with constantly changing processes, computer systems and government programs
- Professional experience working with state and federal programs
- Exemplary critical thinking skills
- Ability to maneuver throughout the hospital and patients’ rooms for up to 8 hours per day
- Proficient experience utilizing Microsoft Office Suite with emphasis on Excel and Outlook
- Effectively communicate both orally and written, to a variety of individuals
- Ability to multitask
- Ability to function in a fast paced environment
- Must fluently read, write & speak both English & Spanish
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to stand and walk and must occasionally lift and/or move up to 25 pounds.
The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.
This job description is to serve as a guide but no way is it to be considered a comprehensive list of task, duties and responsibilities that will be required by the employee.
To join our team of 2,000 employees and growing, please apply directly to this posting.
MedData is an Equal Opportunity Employer
-
MedData has an excellent career opportunity available as a Healthcare Claims Rep- Workers Comp based in our beautiful new office located in Draper, UT. This is a full time position, Monday-Friday 7am- 4pm.
POSITION OVERVIEW:
The purpose of this position is to bill, investigate, facilitate and appeal Workman’s Compensation insurance claims.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Reviews and researches insurance claims to determine possible payment sources.
- Contact various sources including insurance professionals, patients, and other parties to verify relevant data.
- Coordinates with appropriate client personnel to ensure appropriate filing guidelines are met for reimbursement.
- Requests appropriate information, both verbally and written, from appropriate parties to ensure proper claim disposition.
- Maintains and updates proper account documents in multiple systems
- Performs aggressive follow upon unresolved claims and facilitates payment from appropriate payers
- Makes written or verbal appeals to payers on denied claims.
- Successfully learns VA claims handling and programs designed for military veterans, spouses and children.
- Works closely with management to keep accounts current in documentation and handling.
QUALIFICATIONS AND REQUIREMENTS:
- High School Diploma or GED, some college coursework preferred
- Ability to communicate effectively verbally and in writing and be able to speak professionally with patient’s and insurances
- Proven ability to be assertive in order to proactively resolve issues.
- Demonstrate ability to organize and set priorities according to situation all demands
- Working knowledge of computer functions including the internet and computer software such as Microsoft Office Suite and the ability to learn in-house computer applications.
- 0-3 years of related experience in the field or in a related area
BENEFITS:
MedData believes in making a positive impact not only within our industry but also with our employees –the organization’s greatest asset. We take pride in offering comprehensive benefits in a vast array of plans that contribute to the present and future well-being of our employees and their families.
Just some of the benefits we offer:
- Medical
- Dental
- Vision
- HSA, FSA
- 401K
- Paid Time Off and 7 Paid Holidays
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to stand and walk and must occasionally lift and/or move up to 25 pounds.
The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.
This job description is to serve as a guide but no way is it to be considered a comprehensive list of task, duties and responsibilities that will be required by the employee.
To join our team of 2,000 employees and growing, please apply directly to this posting. IND123
MedData is an Equal Opportunity Employer
-
MedData has an excellent career opportunity available as a Claims Rep - Appeals to work in a Regional office located in Draper, UT. The schedule for this full time role is Monday- Friday 8am- 5pm.
POSITION OVERVIEW:
The purpose of this position is to locate and work with patients to resolve insurance claims that are denied due to lacking information from the patient. Unresponsive Patient Denial specialists facilitate patients and insurances to ensure proper claim preprocessing for resolution. This position is responsible for providing a delightful experience for our patients, insurances, and our hospitals.
ESSENTIAL JOB FUNCTIONS:
- Review and research insurance carriers to determine accurate payer order
- Contact various sources including insurance professionals, employers, patients, and other parties to verify relevant data
- Coordinates with appropriate payers and policy holders to ensure correct processing guidelines are met for reimbursement
- Request information, both verbally and written, from appropriate parties to ensure proper claim disposition
- Maintains and updates proper account documents and information in multiple systems
- Ensure that patients properly update necessary information according to payer and project specific guidelines
- Investigate and work with patients to correctly update necessary information and documentation with their insurance carriers
- Performs aggressive follow up on gaining contact and working closely with patients and/or policy holders
- Communicating clearly and delightfully with patients to help them understand the insurance adjudication process
- Ability to meet account and productivity expectations within allotted timeframe.
- Assists in training both new and existing employees at the Claims Representative level, which may include contributing specific training material
- Becoming cross-trained in other roles and assist in working inventory of additional hospitals
- Works closely with supervisor to assist with answering staff questions
QUALIFICATIONS:
- High School Diploma or GED
- Some college coursework preferred
- Ability to communicate effectively verbally and in writing and be able to speak professionally with patients and insurance companies
- Proven ability to be assertive in order to critical think and proactively resolve issues
- Demonstrate ability to organize and set priorities according to situation all demands
- Excellent customer service skills
- Must have experience with data entry and word processing, be capable of operating routine office equipment, possess a working knowledge of MS Office applications, understand how to navigate through web-based applications, and the ability to learn in-house computer applications
- Positive team player attitude and mindset
- 1-3 years of related experience in the field or in a related area
BENEFITS:
MedData believes in making a positive impact not only within our industry but also with our employees –the organization’s greatest asset. We take pride in offering comprehensive benefits in a vast array of plans that contribute to the present and future well-being of our employees and their families.
Just some of the benefits we offer:
- Medical
- Dental
- Vision
- HSA, FSA
- 401K
- Paid Time Off & 7 Paid Holidays
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to stand and walk and must occasionally lift and/or move up to 25 pounds.
The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.
This job description is to serve as a guide but no way is it to be considered a comprehensive list of task, duties and responsibilities that will be required by the employee.
To join our team of 2,000 employees and growing, please apply directly to this posting.
MedData is an Equal Opportunity Employer
-
JOB SUMMARY
The NOC Operator is responsible for resolving Customer Service requests related to both software and hardware issues that are routine to moderate in scope; as well as incoming alerts from the Network Operations Center systems.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Monitor MedData’s environment utilizing SolarWinds monitoring software.
- Investigate, and prioritize incoming phone requests for assistance from end users as well as automated NOC Alerts. First level troubleshooting of hardware, software, networking, and other computer-related technologies and environmental issues.
- Handle problem recognition, research, isolation, resolution and follow-up for end user issues, escalating more complex issues to a supervisor or on-call technical staff as needed.
- Provide unsurpassed customer service with all IT related issues. Establish strong working relationships with internal and external customers. Ensures customer satisfaction by responding to all help desk requests in a timely and professional manner.
- Log and track calls using problem management database, and maintains history records and related problem documentation.
- Install corporate computers, software, and peripheral equipment.
- Track and maintain an accurate listing of computer equipment based on asset tags for accounting and inventory purposes.
- Prepare standard statistical reports, of help desk incidents, and issues.
- Analyze and evaluate incident reports and collaborates with the team to reduce help line incident rate.
- Call vendors, and sites to request service regarding defective products, outages or confirm suspected outages.
- Perform basic Windows Active Directory Administration, basic Exchange Administration, and Windows based server maintenance and troubleshooting.
- Perform basic telephony troubleshooting and setup tasks.
- Own key MedData processes and work to achieve better efficiencies.
- Ensure work area meets the requirements of Med-Data's policies and is consistent with Federal and state patient privacy regulations such as the Health Insurance Portability and Accountability Act of 1996 (HIPAA).
- Other duties as assigned
QUALIFICATIONS AND REQUIREMENTS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Associate’s degree in technology and/or 1 – 2 years related experience.
- Extensive knowledge of PC hardware and software support required.
- 1+ year overall Windows Workstation operating systems administration experience.
- Good working knowledge of MS Office, Window 10.
- 1+ years of Active Directory experience.
- Experience with Exchange administration.
- Experience with SQL Server administration a plus.
- Help Desk/NOC experience preferred.
- Knowledge of batch files, scheduled tasks, and basic scripting.
- Excellent customer service skills (friendly, courteous and helpful).
- Ability to effectively communicate both in writing and verbally, and conduct yourself in a professional manner with colleagues, patients, public, and client’s staff members.
- Strong analytical and problem-solving skills a must.
- Ability to multi-task; excellent organizational and planning skills required.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to stand and walk and must occasionally lift and/or move up to 75 pounds.
The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.
This job description is to serve as a guide but no way is it to be considered a comprehensive list of task, duties and responsibilities that will be required by the employee.
To join our team of 2,000 employees and growing, please apply directly to this posting.
MedData is an equal opportunity employer.
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MedData has an excellent career opportunity available as a Patient Services Representative to work in a Call Center setting located in Grand Rapids, MI. The start date for this Full Time role is September 9th, 2019. Phone Interviews for this position will begin on August 5th. JOB SUMMARY
The Full Time position as a Patient Services Representative is responsible for clear, concise, and professional communications with patients, guarantors, and insurance companies. PSRs are responsible for resolving patient accounts efficiently and thoroughly while providing exceptional customer service, while utilizing multiple systems and aids to problem solve and educate callers.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Answers phone calls from patients, guarantors, and insurance companies.
- Researches accounts to provide correct balance, payment, and insurance information, as well as educate callers regarding insurance billing and payment options.
- Recognizes and resolves insurance and billing errors.
- Brings patient’s accounts to resolution via immediate payment in full, setting up payment plans, post-dating payments, finding insurance, or offering settlements or discounts, as well as recognize appropriate reasons for patients to dispute balances.
- Keeps informed and up to date on the proper procedures and protocols for each of our providers.
- Makes outbound calls to patients or guarantors regarding past due balances as well as to advise them of information given to us by their insurance or the provider regarding their accounts.
- Documents all work performed in accurate and concise manner according to MedData best practices.
- Handles all calls with efficiency and accuracy as well as exceptional customer service.
- Other duties as assigned.
QUALIFICATIONS AND REQUIREMENTS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilities.
- Customer service experience
- Professional, accurate, clear and concise communication
- Detailed and thorough
- Positive and encouraging attitude
- Adaptable
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an Employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the Employee is frequently required to sit; use hands to finger, handle, or feel; and reach with hands and arms. The Employee is occasionally required to stand and walk and must occasionally lift and/or move up to 25 pounds.
This job description is to serve as a guide but no way is it to be considered a comprehensive list of task, duties and responsibilities that will be required by the employee.
To join our team of 2,350 employees and growing, please apply directly to this posting.
MedData is an equal opportunity employer. IND123
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MedData has an excellent career opportunity available for a Supervisor to work in Overland Park, KS. The schedule for this Full Time role is Monday - Friday 8:30am - 5pm (some evenings and weekends as needed).
POSITION OVERVIEW
The purpose of this position is to supervise and manage all operational employees and monitor day to day operations.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Supervise and orient employees; assign work, develop work schedules, instruct in proper procedures; assist with development and revision of department processes/procedures
- Manage employee performance and provides feedback
- Ensures staff is obtaining adequate information; provides opportunity for associated training for staff.
- Responsible for running reports and maintaining data integrity
- Monitor billing procedures and documentation, and provides updates with regulatory compliance; conducts periodic audits; and maintains files.
- Develop relationships with clients and county, state and government agencies.
- Manage employee time and attendance
QUALIFICATIONS AND REQUIREMENTS
- High School Diploma or GED
- Bachelor’s Degree preferred
- Minimum of 2 years of experience managing or supervising employees preferred
- Familiarization for the following programs is required: Medicaid and Out Of State Medicaid. Strong oral and written communication
- Excellent people skills
- Strong Computer knowledge especially Excel. Familiarity with Epic preferred
This job description is to serve as a guide but no way is it to be considered a comprehensive list of task, duties and responsibilities that will be required by the employee.
To join our team of 2,000 employees and growing, please apply directly to this posting.
MedData is an Equal Opportunity Employer